Cancellation and refunds
Cancel anytime from your account. How refunds, skips and weather days work.
Effective October 2, 2026
Cancel anytime
There is no contract and no cancellation fee. Cancel a plan from your account: open Billing, choose Manage billing, and cancel in the secure billing portal. Cancellation takes effect at the end of the period you have already paid for, and any visits left in that period still happen. You do not need to call or email, though an email to us works too.
One-time visits
Cancel a one-time visit any time before the visit day for a full refund. Email us or reply to your booking confirmation. On or after the visit day the visit is not refundable, unless something went wrong on our side, in which case the Done Guarantee applies.
Skipping a visit
Going away? Skip your next visit from your account up to 6 pm the day before. Skips you request are not credited: a plan is a monthly rate for keeping your lawn on a schedule, not a per-visit charge. For a longer break, cancel and book again when you are back; your address keeps its price.
Weather days
Rain pushes your visit to the next dry day and we text you the new day. The visit still happens, so there is nothing to refund.
Changing your plan
Change your service day or switch between weekly and every 2 weeks from your account. The new price starts with your next monthly bill; we never charge or credit part of a month for a change.
Failed payments
If a monthly payment fails we email and text you to update your card. Visits stop until the card is updated, and a plan that stays unpaid is cancelled.
Refunds
Refunds for one-time visits and credits under the Done Guarantee go back to the card you paid with, usually within 5 to 10 business days of our confirmation. Guarantee credits for plans are applied to your next bill instead of refunded, unless you have cancelled.